Primary Care Managers
Appraisal Skills for Practice Managers
Business Planning
Effective Meetings
Health & Safety for Primary Care Managers
Information Governance
Managing People in Primary Care
Patient Participation Groups
Practice Development Planning
Presentation Skills
Successful Training Skills (2 days)
Time Management for Practice Managers
Writing a Successful Business Case

Development Programmes
Managing People with Confidence
The Receptionist in Primary Care

Good Employment Practice
Employment & Contractual Responsibilities
Recruiting the Right Person
Managing Grievance & Discipline

Agenda for Change
Agenda for Change - Implementation in General Practice

Additional Courses
Developing Confidentiality in General Practice
  
The GMS Contract
GMS Contract - Understanding Your Payments
PMS Contract - Understanding Your Payments (1/2 day)
Financial Management Skills for GMS Practices
The GMS Contract for Practice Nurses
Understanding GP Contracts - Responsibilities for Practice Staff

Primary Care Staff
Achieving the Access Targets
Understanding Information Governance (1/2 day)
Assertiveness & Interpersonal Skills
Become a More Effective Communicator
Chaperone Training (1/2 day)
Exceptional Customer Service
Health and Safety in Primary Care
Introduction to Supervision
Managing Pressure at Work
Managing Time & Your Boss
Medical Terminology for Non Clinical Staff
Promoting Quality & Handling Complaints in the NHS
Succeeding with Difficult People
Teamwork in Primary Care
Understanding Prescribing (1/2 day)
Who Does What in the NHS and Beyond
Working with Diversity and Disability