Information Governance

Information Governance, confidentiality and the protection of information is a major issue for primary care organizations. It is important that every practice has in place policies and protocols regarding these areas. It is an area regulated both by the law and by NHS guidance - which together form a complex set of rules to be followed.

The following links provide some information about the management of confidential information.


We provide courses for both General Practice and Primary Care Organisations:
Developing Confidentiality in General Practice
Information Governance



The NHS Code of Conduct
The use and disclosure of health data - The Information Commissioner
Confidentiality and the Disclosure of Information for GMS and PMS Practices
Protecting Patient Confidentiality - a Consultation Document for Scotland
Information Governance

The Information Commissioners Website

There is a lot of very important guidance on this website.
Here are some of the important documents :

Good Practice Note - Handling Subject Access Requests
Subject Access and Reference Requests
CCTV Code of Practice
Confidentiality and Young People - BMA
Confidentiality - protecting and providing information GMC
The Data Protection Act
Information Governance Toolkit
NHS Care Records Service
BS7799 Example
NHS Records Management Code of Practice
Care Record Guarantee
Good Practice Guidelines EPR
BMA / ABI Letters



If you can't find the information you need from the above links or have a specific question, we are always pleased to help. click here to contact us

GMS Contract

The New GMS Contract became fully operational on 1/4/2004 and has made radical changes to the management of General Practice. The contract detail can be found in a variety of documents which are linked below. Thornfields have become recognized and expert trainers in the field of the new GMS contract and provide a variety of courses to support its implementation and on going management.


Financial Management Skills for GMS Practices
The GMS Contract for Practice Nurses
Understanding GP Contracts - Responsibilities for Practice Staff
GMS Contract - Understanding Your Payments



The Statement of Financial Entitlement England 2007
The GMS Regulations - England
GMS Information - Wales
GMS Northern Ireland
QOF Review process
Glosary of Clinical terms used on QOF



If you can't find the information you need from the above links or have a specific question, we are always pleased to help. click here to contact us

Personal Medical Services Contracts

PMS contracts are an alternative to GMS contracts for Practices in England. PMS practices have separate financial structures for payments and different regulations to GMS practices. The following links provide some of the base information regarding PMS contracts.


PMS Contract - Understanding Your Payments (1/2 day)



The PMS Regulations
Sustaining Innovation through new PMS arrangements
PMS regulations amendments



If you can't find the information you need from the above links or have a specific question, we are always pleased to help. click here to contact us

HR & Employment Issues

Good employment practices are an important issues for primary care organizations. Even small employers such as GP Practices needs to have policies and protocols in place for staff recruitment and employment processes. There are many legal regulations relating to this as well as NHS guidance - and keeping up to date with case law and good practice is also essential. The following sites give some helpful information on these topics.


Employment & Contractual Responsibilities
Recruiting the Right Person
Managing Grievance & Discipline
Managing People in Primary Care
Appraisal Skills for Practice Managers



Department for Business Enterprise & Regulatory reform
ACAS website
Agenda for Change Website
Chartered Institute of Personnel and Development



If you can't find the information you need from the above links or have a specific question, we are always pleased to help. click here to contact us

Practice Based Commissioning

Practice Based Commissioning (PBC) is now beginning to have a major impact on general practice and the delivery of primary care sservices. It is vital that practice managers understand how to get involved and lead their practice into this new arena. The following links will provide key documents and sources of information


Practice Based Commissioning



DoH Original Guidance
Payment by Results
Primary Care Contracting Site
The Commissioning Friend
World Class Commissioning
Governance Framework
PBC Handbook
Health Reform In England: Update & Commissioning Framework
Operating Framework 2008/9
Pulse Practical Commissioning



If you can't find the information you need from the above links or have a specific question, we are always pleased to help. click here to contact us

Useful Links

The following websites provide useful links and information for Practice Managers



The Health & Safety Executive
First Practice Management
Primary Care Contracting
Department of Health
BMA
Scotland’s Health on the Web
Department of Health, Social services and public Safety - NI
Health of Wales Information Site



If you can't find the information you need from the above links or have a specific question, we are always pleased to help. click here to contact us

Guidance on Specific Issues

The following websites provide useful links and information for Practice Managers



The Role of Chaperones
Mental Incapacity Act
Standards for Better Health
Equality & Human Rights Commission



If you can't find the information you need from the above links or have a specific question, we are always pleased to help. click here to contact us