Our APM programme is designed to support the growth of emerging and existing managers within General Practice. Whether you're nurturing new talent or strengthening your current leadership team, this programme delivers the knowledge, confidence, and practical tools needed to thrive in today’s complex primary care environment.

Designed for Organisational Impact

This programme is ideal for:

  • Aspiring Practice Managers preparing for leadership roles
  • Current Managers seeking to refresh and deepen their understanding of Primary Care processes
  • Organisations committed to continuous improvement and workforce development

Through a blend of reflective learning, theoretical input, and real-world application, participants gain insights that translate directly into improved practice performance.

Core Package

The Core Package includes at least five full day workshops of your choice from the list below, allowing you to tailor the programme to your organisation’s specific needs:

  • Introduction to Practice Management (recommended)
  • Introduction to Practice Finance and Contracts (recommended)
  • Employment and Contractual Responsibilities (recommended)
  • Preparing for a CQC Inspection
  • Fine Tune Your Appraisal Skills
  • Health and Safety for Primary Care Managers

Optional Workshops

You can also expand the offering by selecting additional workshops beyond the core five, creating a truly bespoke development experience for your team.

Enhance the learning journey with optional half day workshops tailored to your team’s development goals:

  • Assertiveness and Interpersonal Skills
  • Road Map for Managing Complaints
  • Continuous Improvement Methodologies
  • Conflict Resolution for Managers
  • Succession Planning
  • Handling Difficult Conversations
  • Managing Change in General Practice
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This programme was co-designed with the Primary Care Training Hub (North East & North Cumbria – Central locality) and piloted within Durham, South Tyneside and Sunderland with fantastic feedback! This has resulted in a further 8 cohorts being commissioned across the region to support the General Practice workforce.

"I would just like to say how good I think this APM Course was, and for anyone interested in becoming a Practice/Business Manager this is a must! I would like to thank Primary Care Training Hub (North East & North Cumbria) for the opportunity and Thornfields for all the material and hard work, it is much appreciated."

"Attending all of the sessions provided me with a well-rounded view of the PM role, I have developed a network of support with my peers on the programme and the knowledge I gained has contributed to a growth in confidence."

 

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