Active Signposting

Designed for all patient-facing team members who need a practical and progressive understanding of how to manage workload by ensuring patients see the "right person at the right time", releasing clinician time.
UK
General Practice
All Roles
Effective Communication
Professional Resilience
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Annual Finance and Contract Update

For leaders and managers whose roles mean they need an up to date understanding of the most recent contractual requirements, their potential challenges and opportunities.
UK
General Practice
Leadership & Management
Resource Planning
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Assertiveness and Interpersonal Skills

For any leader or team member who wants to improve their communication skills and gain a practical insight into being a confident communicator.
All Countries
All Sectors
Operations
Effective Communication
Professional Resilience
Working With Others
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Basic Life Support

Aimed at leaders or team members who might find themselves in a life threatening situation, where CPR skills could help them to respond better.
All Countries
All Sectors
All Roles
Compliance
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Care Navigation

Designed for leaders and operational staff who need an awareness of the skills required to support patients in identifying appropriate health and other services to meet their needs.
UK
General Practice
All Roles
Effective Communication
Professional Resilience
More Info

Chaperone Training

For team members who may act as Chaperones and need a clear understanding of what the role is, and its practical importance in intimate examinations.
All Countries
Care
General Practice
Operations
Compliance
More Info

Clinical Coding for Primary Care Staff

Aimed at team members who need an appreciation of the purpose of clinical coding, why it is important and what can be considered best practice.
England
Northern Ireland
Scotland
General Practice
Operations
Processing Skills
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Clinical Coding for Primary Care Staff Wales

Aimed at team members who need an appreciation of the purpose of clinical coding, why it is important and what can be considered best practice.
Wales
General Practice
Operations
Processing Skills
More Info

Clinical Notes Summarising in Primary Care

For team members who need to know the purpose of summarising, and what to safely consider as significant and relevant enough to be included in a summary.
UK
General Practice
Operations
Processing Skills
More Info

Coaching and Mentoring for Success

For mangers and leaders who need to understand the basics of these two development approaches, to enhance their own skills, and enable them to bring the best out in others.
All Countries
Care
Dental
General Practice
Leadership & Management
Resource Planning
More Info

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