For all leaders and managers who need to have conversations that may be considered difficult, which can then mean that they are avoided. This course explains what can be done to turn such conversation into meaningful dialogue.
For existing, new or aspiring leaders and managers, this nationally accredited qualification gives a clear awareness of proven practical best practice. That enables the individual to then realise their own potential as well as that of the people they lead.
Team members who need to know the purpose of summarising and have sufficient awareness to know what to safely consider as significant and relevant enough to be include in a summary/
For all Managers and Leaders whose organisation is one where change is a constant. This provides some tools and techniques that can help such change be both embraced and implemented.
All non-clinical team members who need an insight into the terminology that may be encountered in a practice environment. This will assist people with a non-clinical background to have a basic knowledge of the terms used.