Team members who need to know the purpose of summarising and have sufficient awareness to know what to safely consider as significant and relevant enough to be include in a summary/

All Managers and Leaders who need an understanding and the ability to work effectively with partner organisations to achieve shared goals.

For all team members who need a practical awareness of how the NHS complaints procedure work and what they need to do to ensure compliance.

Leaders and Managers who need to know the legalities and practicalities of managing the employment relationship.

All non-clinical team members who need an insight into the terminology that may be encountered in a practice environment. This will assist people with a non-clinical background to have a basic knowledge of the terms used.

For all leaders and managers who need to have conversations that may be considered difficult, which can then mean that they are avoided. This course explains what can be done to turn such conversation into meaningful dialogue.

For all newcomers to the role this gives a fast track overview of its range of responsibilities.

For all Managers and leaders who need to know how to deliver success through people.

Be Inspection Ready! Navigate and understand the changed needs resulting from CQC’s Single Assessment Framework (SAF) approach.

For all leaders and managers who need to have conversations that may be considered difficult, which can then mean that they are avoided. This course explains what can be done to turn such conversation into meaningful dialogue.