Workshop Objectives

In Primary Care conflict can arise in various forms—between staff members, between clinicians and administrative teams, or between staff and patients. This workshop addresses several critical needs in that environment including:

  • Maintaining Team Cohesion Under Pressure
  • Improving Communication Across Roles
  • Enhancing Patient Experience
  • Creating a Psychologically Safe Workplace
  • Supporting Leadership Development

There will be time during the session for personal reflection, peer-to-peer learning, as well as personal action planning.

This half-day workshop equates to three Continuous Professional Development (CPD) credits.

Workshop Price

We can deliver our workshops virtually or face-to-face and provide supporting course materials.

Learning Outcomes

Foundation Of Conflict Leadership

  • What Leading Conflict Resolution Looks Like
    Understand the leadership mindset that transforms conflict into opportunity.
  • Key Elements of Conflict Leadership
    Explore proactive awareness, emotional mastery, neutrality, and cultural stewardship.
  • Conflict Style Inventory (Activity)
    Identify personal conflict styles and reflect on their impact in team dynamics.
  • The Conflict Tree (Activity)
    Visualize the structure of conflict to distinguish symptoms from root causes.

Practical Tools and Facilitation Skills

  • Step-by-Step Conflict Resolution Process
    Learn a 9-step approach from recognition to follow-up.
  • Active Listening and Emotional Validation
    Practice techniques to foster understanding and trust.
  • Scenario Role Plays (Activity)
    Apply the framework in simulated workplace conflicts.
  • Listening Triads (Activity)
    Develop listening and feedback skills through structured practice.
  • Conflict Resolution Checklist
    Use a practical tool to guide and evaluate conflict resolution efforts.
  • Action plan and next steps