Workshop Objectives

A practical half day care navigation workshop focused on directing patients to the right service first time, using safe scripts, pathway awareness and consistent signposting to improve access, experience and flow.

Delivery approach

Trainer-led presentations, facilitated discussion, peer learning, practical exercises and personal action planning.

Workshop Price

We can deliver our workshops virtually or face-to-face and provide supporting course materials.

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Learning Outcomes    

  • Direct patients confidently to the right service first time.
  • Use consistent and safe signposting language.
  • Navigate key local and national pathways effectively.
  • Reduce avoidable delay and access risk.

Agenda

Start

  • Welcome and modern access context 
    • Why care navigation matters for patient flow, safety and neighbourhood working 
  • What care navigation is and is not
    • Purpose, boundaries, role confidence and safe language
  • Knowing the pathways
  • Structured signposting conversations
    • Clarifying need, explaining options and checking understanding

Break

  • Consistency and documentation 
    • Recording advice, continuity and reducing handoff risk 
  • Risk, red flags and escalation 
    • When signposting is not enough and clinical escalation is needed
  • Building local pathway confidence
    • Using local maps, scripts and quick-reference tools
  • Applied navigation scenarios
    • Personal scripts and local improvements
  • Reflection and action planning
  • Questions and Close

End