Workshop Objectives

A practical 2 hour workshop on compassionate, inclusive and trauma-informed communication in primary care, helping staff meet diverse communication needs, reduce distress and embed dignity into everyday interactions.

Delivery approach

Trainer-led presentations, facilitated discussion, peer learning, practical exercises and personal action planning.

Workshop Price

We can deliver our workshops virtually or face-to-face and provide supporting course materials.

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Learning Outcomes    

  • Communicate clearly, kindly and inclusively.
  • Recognise and respond to individual communication needs.
  • Use trauma-informed approaches to reduce distress.
  • Embed compassionate communication into routine workflows.

Agenda

Start

  • Welcome and communication context 
    • Why compassionate and inclusive communication matters for safety, access and experience 
  • What good compassionate communication looks like
  • Inclusive communication in practice
  • Trauma-informed responses
    • Avoiding re-traumatisation
    • Supporting choice and reducing distress triggers

Break

  • Front-desk, telephone and written scenarios
    • Applying compassion and inclusion across common contact points
  • Embedding communication into workflow
    • Recording needs, handover, scripting and consistency
  • Reflection and action planning
  • Questions and Close

End