Workshop Objectives

A practical half day workshop on cultural competency and inclusive working, helping staff communicate respectfully, adapt access for diverse communities and improve trust, experience and engagement. 

Delivery approach

Trainer-led presentations, facilitated discussion, peer learning, practical exercises and personal action planning.

Workshop Price

We can deliver our workshops virtually or face-to-face and provide supporting course materials.

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Learning Outcomes    

  • Communicate respectfully across cultures and backgrounds.
  • Use strengths-based and inclusive language in practice.
  • Adapt access and communication for diverse needs.
  • Apply equality impact thinking to local service change

Agenda

Start

  • Welcome and inclusion context
    • Why cultural competency matters for access, trust and patient experience 
  • Culture, bias and assumptions 
    • Recognising difference, avoiding stereotyping and reflecting on bias
  • Strengths-based and inclusive communication
    • Language, curiosity and respectful interaction in everyday practice
  • Adapting access for diverse communities
    • Accessible Information Standard, communication support and practical adjustments

Break

  • Engagement with priority groups 
    • Building trust, reducing barriers and understanding lived experience
  • Equality impact in practice
    • Identifying unintended consequences and improving pathway design
  • Applied local planning
    • Turning insight into practical service improvements
  • Reflection and action planning
    Questions and Close

End