Workshop Objectives

A practical 2 hour workshop on reducing health inequalities through more inclusive access design, helping teams identify barriers, make reasonable adjustments and monitor for unintended inequity

Delivery approach

Trainer-led presentations, facilitated discussion, peer learning, practical exercises and personal action planning.

Workshop Price

We can deliver our workshops virtually or face-to-face and provide supporting course materials.

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Learning Outcomes    

  • Spot access barriers and inequality risks more confidently.
  • Apply fair and inclusive triage and navigation principles.
  • Make reasonable adjustments with greater confidence.
  • Monitor access changes for unintended harm

Agenda

Start

  • Welcome inequality context
    • Why access design can widen or reduce inequality
  • Understanding barriers to access
    • Digital exclusion, language, disability, poverty and confidence barriers
  • Inclusive access principles 
    • Fair triage, reasonable adjustment and consistency of process
  • Monitoring for harm and unintended consequence
    • Equity impact thinking, simple measures and local review

Break

  • Applied scenarios 
    • Testing access pathways against different patient needs
  • Local action planning
    • Practical changes to scripts, systems and support routes
  • Reflection and action planning
  • Questions and Close

End